You can order 7 days a week, 24 hours a day using our online ordering system!

Search for the items you want and add them to your shopping cart. Internet orders entered after 4:00PM Eastern Standard Time (EST) will be promptly processed and shipped on the next business day.

We also accept orders by:
Fax: (+1) 716-532-2707
Phone: (+1) 716-532-2234

Our offices are open Monday through Friday, 8:00AM to 5:00PM (EST).

When ordering over the phone, please have a list of part numbers and quantities available, along with payment information.


No Minimum order requirement

At TTE, there is no minimum order value or line item requirement. Shipping or freight charges and insurance will be paid by the customer. All sales are made FOB Point (as defined by the INCOTERMS 2000) in Arcade, NY USA. Shipping or freight charges from TTE’s Arcade, NY factory are prepaid and added to the invoice or billed collect.


Orders shipped via UPS or FedEx are charged based on the current carriers’ rates.

Payment Terms
  1. Credit Card: MasterCard, VISA, American Express or Discover credit card, all purchase cards, and major bank debit cards.
  2. Open Account Credit: Available for businesses, schools and agencies in the USA and Canada. Subject to credit approval. Approval can begin by fully completing a credit application, which can be found on our website.
  3. EFT/Wire Transfers: Please call or email for details.

All Sales are final and thus, once an order is processed by TTE they may not be returned for credit or exchange except as covered by the Limited Warranty. All products are made for each specific order and are non-cancellable and not returnable.


The following are additional terms and conditions for orders shipping outside the United States. We look forward to doing business with you. If you need any additional information, please let us know. Our Distribution Partners can provide local customer support. To view our list of distributors and their complete contact information, please see our International Distributors section on our website or inside your TTE Catalog.

No Minimum Order Requirement

At TTE, there is no minimum order value or line item requirement.

International Shipping

We ship orders by UPS, FedEx (with an approved account number), or DHL (with an approved account number) with delivery in 2 to 3 days to most locations worldwide. Same-day shipment is available subject to the same time constraints for receiving the order as noted above. All orders shipped are charged the actual shipping cost based on the current carriers rates.

International Taxes and Duties

Customer is responsible for duties and taxes.

Payment Terms


All payments will be converted to U.S. Dollars. All pricing displayed under any international section of the Gowanda website is based on the U.S. Dollar list price, and converted to the displayed currency using exchange rates available at the time of the transaction. Credit card purchases may be slightly different from the price displayed depending on the exchange rate and service charges applied by your credit card company.

Credit Card

MasterCard VISA, Discover, and American Express. Credit Card billing information must be verified on new customers prior to shipping the order.

Open Account

Established for companies based in USA and Canada only with limited exceptions for International customers. For additional information regarding Credit Terms, please contact our Customer Service department at (+1) 716-532-2234.

Prepaid Wire Transfer

You can wire the funds to our bank. We will contact you with the total amount which will include shipping charges and a $40 wire transfer fee. Orders will not be accepted until funds have been received in full and Purchase Order (PO) has been received.